Politique d’expédition

Shipping Policy

Thank you for shopping at Scaled Bricks!

This Shipping Policy outlines how we deliver our products to you, covering both our digital downloads (instructions & parts lists) and our physical building kits.

1. Digital Products (Instructions & Parts Lists)

All our digital building instructions, guides, and parts lists are delivered electronically:

Delivery Method: Instant digital download.
Delivery Time: Immediate upon order completion and payment confirmation.
Accessing Your Files:
1. Once your payment is confirmed, a direct link to download your files will appear on your checkout confirmation page.
2. You will also receive an automated email containing your download links at the email address provided during checkout.
Shipping Fees: $0.00 (Free of charge worldwide).

Troubleshooting Digital Delivery:

If you do not receive your download email within 15 minutes of ordering, please check your spam or junk folder. If you experience any technical issues or corrupt downloads, contact us directly at scaledbricks@gmail.com with your order number, and we will resend your files promptly.

2. Physical Building Kits (Models with Bricks)

Note: Physical kits are shipped in protective packaging to ensure safe delivery of all building elements.

Processing & Handling Times

All physical kit orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification email once your order has shipped, containing your carrier tracking information.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and selected shipping method.

Standard Domestic Shipping: Estimated 3 – 5 business days.
Standard International Shipping: Estimated 7 – 14 business days (depending on destination country).

(Note: Delivery times are estimates provided by shipping carriers and are not strictly guaranteed).

3. International Shipping, Taxes & Customs Duties

We ship physical kits internationally!

Please note that your order may be subject to import duties, value-added taxes (VAT), and customs fees once a shipment reaches your destination country.

Scaled Bricks is not responsible for these charges if they are applied; they are the sole responsibility of the customer.
Customs policies vary widely from country to country. Please contact your local customs office for further information.

4. Order Tracking & Delivery Issues

When your physical order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active.

If you haven’t received your physical order within 15 days of receiving your shipping confirmation email, please contact us at scaledbricks@gmail.com with your name and order number, and we will look into it for you.

5. Damaged or Lost Packages

If your package arrives damaged, or if pieces are missing from your physical kit:

Take clear photos of the damaged packaging and/or missing items.
Contact us immediately at scaledbricks@gmail.com within 14 days of delivery.
Include your order number and photos so we can send replacement parts or assist with a carrier claim.